Refund policy

Return & Refund Policy

Effective Date: 14/08/2025
Applies to: All authorized sales partners and individual buyers of JOE GREEN GLOBAL PTE. LTD.

1. Purpose

This policy outlines the terms under which products sold to sales partners and individual buyers may be returned or refunded. It ensures fair, consistent, and transparent handling of return requests while maintaining product quality standards.

2. General Conditions

  • Returns are only accepted from authorized sales partners and individual buyers who have purchased directly from JOE GREEN GLOBAL PTE. LTD.

  • All returns must be pre-approved in writing by our Customer Service or Sales Department.

  • Products must be in sellable condition, unused, undamaged, and in original packaging, unless the return is due to a manufacturing defect.

  • The return request must be submitted within 14 days of delivery, unless otherwise agreed.

3. Non-Returnable Items

The following are non-returnable:

  • Custom-cut, made-to-order, or special-order products.

  • Products damaged due to mishandling, improper storage, or installation by the sales partner or their customer.

  • Opened bags, containers, or packaging where sealing is part of quality assurance.

  • Clearance or discounted stock marked as “final sale.”

  • Change of mind, surplus stock, or ordering errors by the sales partner.

4. Return Process

  1. Request Submission – Partner submits a Return Request Form with:

    • Invoice number & purchase date

    • Product code & quantity

    • Reason for return

    • Photos of the product (if damaged or defective)

  2. Approval – JOE GREEN GLOBAL PTE. LTD. reviews and issues a Return Authorization (RA) number if approved.

  3. Shipping – Partner returns goods to the designated warehouse at their own expense, unless the return is due to JOE Green LIGRA’s error or product defect.

  4. Inspection – Upon receipt, products are inspected to confirm eligibility.

  5. Exchange – If approved, the product will be replaced with the same or equivalent item. No cash refunds or credits will be issued for defective products.

5. Dispute Resolution

If a return request is denied and the sales partner disputes the decision, the matter will be reviewed by the JOE GREEN GLOBAL PTE. LTD. Management Team, whose decision will be final.

6. Policy Updates

JOE GREEN GLOBAL PTE. LTD. reserves the right to amend this policy at any time. The latest version will always be provided to all sales partners.

Contact for Returns:
JOE GREEN GLOBAL PTE. LTD.
📧 info@joegreen-ligra.com
📞 +65 6745 5377
🏢 50 MacPherson Road, #02-01, Singapore 348471